Privacy Policy

Last updated on: 23 May 2023

This Privacy Policy is an electronic record in the form of an electronic contract formed on the basis of the Information Technology Act, 2000 and the rules made thereunder and the amended provisions of the various statutes amended by the Information Technology Act, 2000 relating to electronic documents/records. This Privacy Policy does not require a physical, electronic or digital signature. This Privacy Policy is a legally binding document between you and OTTUPARATHODI VENTURES LLP (both terms defined below). The terms of this Privacy Policy become effective after you accept them (directly or indirectly in electronic form by clicking on the I Agree tab or by using the Website or otherwise) and govern the relationship between you and OTTUPARATHODI VENTURES LLP for using the website “Website” https//:xxxxxxxxxxxxxx This document has been published and is to be interpreted in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Information Sensitive Personal Data) Regulations 2000 pursuant to the Information Technology Act 2000; that require publication of a privacy policy for the collection, use, storage and transmission of sensitive personal data or information. Please read this privacy policy carefully by using the website, you confirm that you understand, accept and agree to this privacy policy. If you do not agree to the terms of this Privacy Policy, please do not use this website. By providing us with your information or by using the features of the website, you consent to our collection, storage, processing and transfer of any or all of your personal information and non-personal information as set out in this Privacy Policy. You further agree that such collection, use, storage and transmission of your information will not cause harm or unlawful gain to you or any other person.

USER INFORMATION

To use certain services on our websites, users are required to provide certain information for the registration process, namely:

your name/organization details
email address
gender
age
PIN
credit card or debit card details
sexual orientation
biometric information
password, etc. and/or your occupation, interests, etc

Information provided by users allows us to improve our sites and provide you with the most user-friendly experience. All information required depends on the service, and we may use the above user information to maintain, protect and improve its services (including advertising services) and to develop new services. Such information is not considered sensitive if it is freely available and in the public domain or is provided under the Information Act 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the Sites to our users, we may use cookies or similar electronic tools to collect information to assign each visitor a unique random number as a user identifier (user ID) to understand the user's individual interests using the Identified Computer. If you do not voluntarily identify yourself (for example, through registration), we will not know who you are, even if we set a cookie on your computer. The only personal information a cookie may contain is information you provide (an example of this is when you request our personalized horoscope). The cookie cannot read data from your hard drive. Our advertisers may also set their own cookies on your browser (when you click on their ads), a process we do not control. Our web servers automatically collect limited information about your computer's Internet connection, including your IP address, when you visit our site. (Your IP address is a number that tells computers connected to the Internet where to send data to you — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor the site to our users' interests, to measure traffic to our site, and to inform advertisers of the geographic locations from which our visitors come.

LINKS TO OTHER SITES

Our policy only discloses the privacy policy of our website. Our site also provides links to other websites that are not under our control. We are not responsible for the use of such sites.

SHARING INFORMATION

We will share sensitive personal data with any third party without the prior consent of the user in the following limited cases:

If disclosure is required or required by law or any court or governmental agency or agency to verify identity or to prevent, detect, investigate or prosecute or punish cyber incidents. These disclosures are made in good faith and in the belief that such disclosure is reasonably necessary to enforce these Terms; for compliance with applicable laws and regulations.
We propose to share such information with our group companies and officers and employees of such group companies to process personal data on its behalf. We also ensure that those recipients of such information agree to process such information in accordance with our instructions and this Privacy Policy and other appropriate confidentiality and security measures.

INFORMATION SECURITY

We implement appropriate security measures to protect against unauthorized access to or unauthorized modification, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to protect against unauthorized access to the systems where we store personal data. All information collected on our website is securely stored in our controlled database. The database is stored behind a firewall on secure servers; access to the servers is password protected and strictly limited. But as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database or that any information you transmit to us over the Internet will not be intercepted. And of course, any information you post in the discussion areas is available to anyone with internet access. However, the Internet is a constantly evolving medium. We may change our Privacy Policy from time to time to incorporate any necessary future changes. Of course, our use of the information we collect will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Shipping Policy

Myvahan promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered

Buyer Protection Policies

We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products: - Merchant guarantees to sell only genuine products to customers through myvahan; - Manufacturer's or Seller's warranty (wherever applicable); - Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments: - Customers' Personal Data is kept Confidential; - All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds: - Return/Replacement request for any Order should be submitted within 5 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 2 days of receiving the product.; - Refund/Replacement will be initiated only upon receiving of the product; - Replacement will depend upon the availability of the product; - In case the product was damaged while in your possession, myvahan will not be under any liability to process the refund/replacement; - Damaged/ Missing/ Empty Packages/Wrong Products need to be returned within 2 days of receiving the product; - Return Package should have the original Price tag and Packaging slip; - Few products are Non-Returnable. Please refer to the product page for further reference; - For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre. For more queries, please refer to Return, Replacement & Refund policies

Cancellation Policy

Myvahan ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your Myvahan Account.

If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.

Return/Replacement Policy

We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.